Frequently Asked Questions
Do I need an appointment for an ultrasound service?
Yes, appointments are necessary for all of our services.
How long does an ultrasound session take?
All of our services usually last between 15 and 30 minutes. If you have multiple ultrasound scheduled for one visit, you will be here longer.
Will I always get a beautiful picture of my baby?
Usually, but not always. The baby's position and amniotic fluids can greatly impact the quality of the picture. We cannot make any promises that the images will be similar to those you might have seen elsewhere, or that we can meet everyone's expectation. We promise to make every effort to obtain the best possible images of whatever parts of the baby that can be seen. The goal of the ultrasound is to obtain clear images of the necessary medical information per your doctor's request and requirements of the reading radiologists.
What can I do to improve the quality of my Ultrasound?
DRINK PLENTY OF WATER! If you do not normally drink water daily, you should consider doing so beginning atleast 5-10 days before your scheduled appointment. However, your bladder does not need to be full at the time of your appointment. Hydration can significantly improve the clarity of an ultrasound.
Can I get a print of my pictures?
In lieu of printing pictures, we provide a CD of a few of the jpg images that we capture. You may request a CD copy of all of the captured images by filling out our medical release form and calling our office to make the request [See below for more details on requesting medical records]. We offer DVD recording services for a fee of $25 (recording video is only available during your ultrasound because we do not store video files). Please note that 3D/4D visits include a DVD in the fee.
Do you offer peek-a-boo gender checks and the 3D/4D ultrasounds?
In short, yes we do provide these services. The fees for each service vary. Please contact your OB/GYN's office or our headquarters for specific fee amounts. We also require that a patient requesting these services be under the prenatal care of one of the doctors or midwives that we have a working relationship with. Both types of ultrasounds are ELECTIVE and can not be billed to your insurance or medicaid and, as such, we do not offer any refunds for these ultrasounds.
Can I eat or drink prior to the ultrasound?
We only require patients that are having the abdominal or gallbladder ultrasounds to be NPO prior to an appointment. Every other ultrasound allows you to eat and drink prior to the visit.
How will the billing of the exam be handled?
We are a separate facility from your doctor's office and therfore must bill your insurance company as such. We accept most insurances and medicaids. We do not accept ANY form of Memorial Hermann or Kelsey Seybold policies. You will be treated as a cash pay patient. We also can not accept Superior Health Medicaid, Women's Health Medicaid or an out-of-county Medicaid policy (i.e. if your medicaid is from San Antonio). None of this applies to patients of the Greater Houston OB/GYN office.
Questions about statements.
If you receive a statment in the mail, then your insurance has processed the claim according to your individual contract with that company. If you have questions about how the claim itself was processed, please contact the member services number listed on your insurance card. If you have questions about payment options, please call our office at 281-485-2201 or email admin at email@example.com. You pay online here.
How do I get my medical records?
HIPAA guidelines require that we have a signed record release on file before we can send out records. You may have your records released to yourself or directly to your doctor. Your refering physician will always have a final report, but the images are kept on our electronic medical records program cloud servers. Please contact our office to get the necessary medical release form. You may also download the form here and email it to firstname.lastname@example.org. We will get your records out to whomever you've released them to within 10 business days. If you need them sooner, there is a $20 fee to have them overnighted via USPS.